FAQ

We can get almost any part for you as long as it is available on the market. But please note that delivery times may vary for parts that are not in stock.

Payment Methods

We offer the following payment methods. Just choose the payment method that is the most convenient for you.

You pay the invoice amount by credit card (Visa, Master Card). Your data is entered in accordance with the highest security standards. Credit card will be charged on the day of order.

All prices include VAT

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         🇪🇺 CARBON SCHWARZ 🇪🇺

FAQ / Frequently Asked Questions

How do I reach the Carbon Schwarz team?

Seriousness, satisfied customers and personal contact with you are very important to us. So please do not hesitate to contact us directly if you have any questions. We will answer your request as soon as possible.

Email: csstreetgroup@gmail.com

Can I change my delivery and / or billing address later?

Shipping and delivery costs

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🇫🇮 Finland  from 3-5 working days
🇸🇪 Sweden  from 4-6 working days
🇳🇴 Norway  from 4-6 working days
🇪🇪 Estonia  from 1-2 working days
🇱🇻 Latvia  from 3-5 working days
🇱🇹 Lithuania  from 3-5 working days

 

Transport damage

When sending goods online store CARBON SCHWARZ. Once the goods have been received by the shipper, the responsibility for the goods lies with him and you as his customer. Any damage must be reported to the shipper. The shipper is also responsible for any delay in delivery due to shipping error or damage. In this case, the CARBON SCHWARZ online store is not responsible. You must let us know of any problems so that we can do our best to help you.

Safety

We use SSL in our credit card solution for maximum security. This means that the credit card information you enter is secure and will be transferred between your computer and the payment service. The quality of encryption when using SSL is considered very secure for online businesses.

Confidentially

Your information - name, address and email - is only used to ship your order and inform you about shipping issues. You will also receive an order confirmation email when ordering online.

Confirmation of an order

Immediately after making an online purchase, you will receive an order confirmation by e-mail. This order confirmation will contain the order ID, transaction ID (if paying by credit card), the payer's name and billing address, and an overview of the products ordered.
The Order ID and/or Transaction ID must be used with every request regarding your order.

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A subsequent change to your delivery and / or billing address is unfortunately not possible for logistical and legal reasons. As soon as we have received the order, you will receive a confirmation by email. From this point onwards, no more address changes are possible.

How do I find out if my order has arrived?

As soon as we have received your order, you will receive written information at the email address you provided.

How safe is it to shop at Carbon Schwarz?

All information provided in our online shop, such as credit card information, address and email address, is automatically encrypted.

What do I do if I want to return items?

Contact us

Email: csstreetgroup@gmail.com

             info@carbonschwarz.com

The item will be checked for defects before shipping.

In the case of defective or even wrong items, please contact us immediately by email at csstreetgroup@gmail.com.

info@carbonschwarz.com

Where is CARBON SCHWARZ located?

Head office and warehouse located in European country: Estonia

CARBON SCHWARZ managed and owned by:

         🇪🇺 CARBON SCHWARZ 🇪🇺

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Entrepreneur: CSSTREET OÜ

Registry code: 16277873

VAT number: EE102395943

Swedbank

Estonia,Tallinn

csstreetgroup@gmail.com

Every original part offers the highest level of accuracy and functionality.

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